Useful information

UK Camera Store is UK Based and registerred company therefore VAT is included in all of our prices online and in store. We also provide full VAT invoices with all new products.

VAT invoices are not provided for used or pre loved items that we sell. The customer will not pay the VAT on these products and the retails will pay a proporton of VAT on the profit using the vat margin scheme. For more information please consult the VAT margin scheme
https://www.gov.uk/vat-margin-schemes

VATREC16041 - Other Invoicing arrangements for particular businesses: Retailers: General
Regulation 16 of the VAT Regulations 1995 modifies the normal VAT invoice rules. Its main effects are that:

a retailer is not required to provide a VAT invoice except at the request of a customer who is a taxable person; and
under certain conditions, he may issue the VAT invoice in a less detailed form.
Retailers’ invoices

16. (1) Subject to paragraph (2) below, a registered person who is a retailer shall not be required to provide a VAT invoice, except that he shall provide such an invoice at the request of a customer who is a taxable person in respect of any supply to him; but, in that event, if, but only if, the consideration for the supply does not exceed £250 and the supply is other than to a person in another member State, the VAT invoice need contain only the following particulars—

(a) the name, address and registration number of the retailer,

(b) the time of the supply,

(c) a description sufficient to identify the goods or services supplied,

(d) the total amount payable including VAT, and

(e) for each rate of VAT chargeable, the gross amount payable including VAT, and the VAT rate applicable.

(2) Where a registered person provides an invoice in accordance with this regulation, the invoice shall not contain any reference to any exempt supply.

Items bought in person
You do not have to refund a customer if they:

knew an item was faulty when they bought it
damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund)
no longer want an item (for example because it’s the wrong size or colour) unless they bought it without seeing it


Items bought online, by mail or phone
Online, mail and telephone order customers have the right to cancel their order for a limited time even if the item is not faulty. Sales of this kind are known as ‘distance selling’.

You must offer a refund to customers if they’ve told you within 14 days of receiving their item that they want to cancel. They have another 14 days to return the item once they’ve told you.

You must refund the customer within 14 days of receiving the item back. They do not have to provide a reason. You cannot deduct any fees from their refund, unless the item has been used or damaged.

Outside 14 Day Cooling period we are not required to accept returns on goods however UK Camera Store we will always endeavour to work with a customer to find the best outcome. We sometimes allow returns outside this period with a 20% restocking fee. This fee covers checking and testing any returned product to make sure it is resaleable.

Customers are allowed to handle the item in the same way they would in a shop. For example, they can try it on or take it out of the box to see what it looks like.
Repairs and replacements
If a customer has ‘accepted’ an item, but later discovers a fault, you may have to repair or replace it. The customer can still reject the item after it’s been repaired or replaced.

A customer has accepted an item if they’ve:

told you they’ve accepted it (having had enough opportunity to inspect the item before confirming they’ve received it)
altered the item
You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it.

You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months.

Customers have up to 6 years to make a claim for an item they’ve bought from you (5 years in Scotland).

Warranties and guarantees
A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. So you may still have to repair or replace an item if a customer’s warranty or guarantee has run out.

Proof of purchase
We would require the invoice or receipt which would usually be thee vat invoice that you received with the order. This could be a sales receipt or other evidence such as a bank statement or packaging.

Items returned by someone other than the buyer
We only accept warranty claims on behalf of the original buyiner . warranties are not transferable.